FAQ (incl. shipping costs)

• Standard shipping costs are €5.95. Shipping is free for orders above €50. This applies to:

  The Netherlands, Belgium, and Germany.

• Standard shipping costs are €6.95. Shipping is free for orders above €50. This applies to:

  Austria.

• Shipping costs for orders below €50 are €7.95. For orders between €50 and €100, shipping costs are €4.95. Shipping is free for orders above €100. This applies to:

  France, Hungary, Portugal.

• Shipping costs for orders below €50 are €9.95. For orders between €50 and €100, shipping costs are €6.95. Shipping is free for orders above €100. This applies to:

  Finland, Greece, Ireland, Norway, Romania, Slovakia, Czech Republic, and the United Kingdom.

• You do not need an account to place an order on Beautyfashionshop.
• You can place an order as a guest.
• However, having an account offers benefits, such as earning Beauty Points that can be redeemed for discounts.

• Orders are shipped as quickly as possible.
• If a product is out of stock, we will order it from the supplier on the same day.
• The product will be sent to you as soon as possible.
• This may take a few days.

• The invoice will be sent to the email address you provided as soon as the order has been shipped.

Newsletter Giftset

• Add the gift set to your shopping cart.
• Enter the corresponding discount code on the checkout page.
• Click on "Apply Discount Code".
• The gift set amount will be automatically deducted from the total.
• It is not possible to apply multiple discount codes.

General Discount Codes

• Enter the discount code on the checkout page.
• Click on "Apply Discount Code".
• The discount will automatically be deducted from the total.
• It is not possible to apply multiple discount codes.

• Unfortunately, it is not possible to apply a discount code after completing the order.
• This applies to all discount codes, including newsletter and gift codes.

• Orders will be shipped to the delivery address you provided.
• Unfortunately, it is not possible to deliver orders to a PO box.
• If the billing address differs from the shipping address, uncheck the "Billing and shipping addresses are the same" box at checkout.
• Then fill in the desired billing address.

• You can change the delivery details via the delivery service.
• We recommend having your order delivered to a pickup point.
• If you do not collect your order within the pickup point’s collection period, it will automatically be returned to us.
• We will send you a confirmation email once we have received your returned order.
• You will receive your refund within 7 working days.

• Within a few minutes of completing your order, you should receive a confirmation email.
• If you did not receive a confirmation email, please check your spam folder.

• Orders can be canceled if they have not yet been confirmed and paid.
• To cancel your order, please contact customer service.
• Orders that have already been confirmed and/or paid cannot be canceled.
• If you still want to cancel, wait for the delivery and refuse the package upon arrival.
• The courier will return the order to us free of charge.
• We will send you a confirmation email once we have received the returned order.
• You will receive your refund within 7 working days.

• If you are not home, the order may be delivered to your neighbors, a pickup point, or a new delivery time may be proposed.
• The courier will notify you of the delivery status.

• If you are not home during delivery, the order may be delivered to your neighbors.
• The neighbors will sign for receipt.
• You will receive a notification from the courier about the delivery.

• When your order is shipped, you will receive an email with the shipping date and Track & Trace details.
• Use the Track & Trace details to check the location of your package.
• If your order is not delivered, please contact us, and we will do everything we can to locate your order.

• Go to returns to register your return.
• Note: You may be responsible for the cost of the return shipment.